we998 Privacy Policy

we998 ("we998", "the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the we998 online casino and sports betting platform at we998.net. This Privacy Policy ("Policy") sets out in plain, legal-standard English exactly what personal data we998 collects, the purposes for which it is processed, the basis on which processing is lawful, and the rights available to you as a data subject. If you have questions about any aspect of this Policy, please contact us using the details in Section 14 before using the we998 platform.

1. Who We Are

1.1 we998 is the operator of the we998 online gaming platform, offering casino games, live dealer tables, slot games, and sports betting (including cricket, PSL, football, UFC, and boxing markets) to eligible players. For the purposes of this Policy, we998 is the data controller in respect of the personal data of its registered players and platform visitors.

1.2 This Policy applies to all personal data collected through the we998.net website, any we998 mobile application, and any communication between you and we998 through email, live chat, or other channels.

2. Data We Collect

2.1 Registration Data: When you create a we998 account, we collect the information you provide during the registration process, which may include your full name, date of birth, nationality, residential address, email address, and mobile phone number.

2.2 Identity Verification (KYC) Data: To comply with responsible gaming requirements and anti-money laundering obligations, we998 may collect copies of government-issued identification documents (such as your Pakistani CNIC or passport), proof of address documents, and evidence of payment method ownership.

2.3 Financial Data: we998 collects information relating to your financial transactions on the platform, including deposit amounts, withdrawal requests, transaction dates, payment methods used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), and PKR balance history. we998 does not store full payment account credentials; payment processing is handled by our payment partners.

2.4 Gaming Activity Data: We collect records of your activity on the we998 platform, including games played, wagers placed, bet outcomes, bonus usage, session durations, and responsible gaming tool activations.

2.5 Technical Data: we998 automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, and time zone.

2.6 Communications Data: If you contact we998 support via live chat, email, or any other channel, we collect and retain records of those communications, including the content of messages and the date and time of contact.

2.7 Behavioural Data: We collect data about how you navigate and interact with the we998 platform, including pages visited, features used, click patterns, and session frequency, to improve platform performance and personalise your experience.

3. How We Use Your Data

we998 uses the personal data we collect for the following purposes:

• Account administration: Creating, managing, and maintaining your we998 player account, including processing your registration and verifying your identity;
• Service delivery: Enabling you to access casino games, place sports bets, make deposits and withdrawals in PKR, and use all we998 platform features;
• KYC and compliance: Verifying your identity and age, conducting anti-money laundering checks, and complying with applicable legal obligations;
• Transaction processing: Processing deposits and withdrawals via JazzCash, Easypaisa, and bank transfer, and maintaining accurate financial records;
• Responsible gaming: Monitoring gaming activity to identify signs of problem gambling, administering self-exclusion and deposit limit requests, and providing responsible gaming support;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account misuse, money laundering, and other prohibited conduct;
• Customer support: Responding to your support queries, resolving disputes, and improving support service quality;
• Platform improvement: Analysing usage patterns to improve the we998 platform's features, performance, and user experience;
• Marketing communications: Sending promotional offers and bonuses to eligible players where you have provided consent or where we998 has a legitimate interest in doing so, subject to your right to opt out at any time.

4. Legal Basis for Processing

4.1 Contractual necessity: The processing of your registration data, financial data, and gaming activity data is necessary to perform the contract between you and we998 (i.e., to provide the services you have requested by creating a we998 account).

4.2 Legal obligation: Processing for KYC verification, anti-money laundering checks, and age verification is necessary for we998 to comply with applicable legal and regulatory obligations.

4.3 Legitimate interests: Processing for fraud prevention, platform security, platform improvement, and some marketing activities is carried out on the basis of we998's legitimate interests, balanced against your privacy rights.

4.4 Consent: Where we998 processes your data for direct marketing beyond the scope of legitimate interests (for example, third-party marketing partners), we will obtain your prior consent. You may withdraw consent at any time by contacting we998 support.

5. Cookies & Tracking Technologies

5.1 we998 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and collect analytical data about platform usage.

5.2 Essential cookies are strictly necessary for the we998 platform to function and cannot be disabled. They include session management cookies and security cookies.

5.3 Analytical cookies allow we998 to understand how players use the platform, which pages are visited most frequently, and where technical errors occur. This data is used in aggregate form to improve platform performance.

5.4 Preference cookies remember settings you have chosen on the we998 platform, such as display preferences or responsible gaming limit configurations.

5.5 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the we998 platform.

6. Data Sharing

6.1 we998 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

6.2 we998 may share your personal data with the following categories of third parties, strictly as necessary for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, and participating Pakistani banks (HBL, UBL, Meezan Bank, Bank Alfalah) for the processing of deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification service providers used to verify player identity and comply with responsible gaming obligations;
• Game software providers: Providers such as Pragmatic Play, PG Soft, and JILI receive the minimum data necessary to deliver game functionality within the we998 environment;
• IT and hosting providers: Cloud hosting and infrastructure providers who process data on behalf of we998 under strict data processing agreements;
• Legal and regulatory authorities: we998 may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by law or in connection with legal proceedings.

6.3 All third-party data processors engaged by we998 are bound by contractual obligations requiring them to process personal data only on we998's instructions and to maintain appropriate security standards.

7. International Data Transfers

7.1 Some of we998's third-party service providers are located outside Pakistan. Where personal data is transferred internationally, we998 ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards, including contractual protections equivalent to standard contractual clauses.

8. Data Retention

8.1 we998 retains your personal data for as long as your we998 account is active and for such additional period as is required to comply with applicable legal, regulatory, tax, and anti-money laundering obligations.

8.2 Following account closure, we998 will retain personal data for a minimum period as mandated by applicable law. Data held solely for marketing purposes will be deleted promptly upon account closure or upon receipt of an opt-out request, whichever is earlier.

8.3 Gaming activity records, transaction logs, and KYC documentation may be retained for an extended period to satisfy audit, regulatory reporting, and dispute resolution requirements.

9. Your Rights

9.1 Subject to applicable law, you have the following rights in respect of your personal data held by we998:

• Right of access: You may request a copy of the personal data we998 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to we998's overriding legal obligations to retain certain data;
• Right to restriction: You may request that we998 restrict the processing of your personal data in certain circumstances;
• Right to data portability: You may request that we998 provide your personal data in a structured, commonly used format;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

9.2 To exercise any of your data rights, please contact the we998 Data Protection team via the details in Section 14. we998 will respond to verified requests within 30 days.

10. Children's Privacy

10.1 The we998 platform is strictly restricted to adults aged 18 years and over. we998 does not knowingly collect personal data from individuals under the age of 18. If we998 discovers that personal data has been collected from a minor, such data will be deleted and the associated account will be closed immediately.

10.2 If you are a parent or guardian and believe your child has provided personal data to we998 without your consent, please contact us immediately using the details in Section 14.

11. Security Measures

11.1 we998 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmission, password hashing, access controls limiting data access to authorised personnel only, regular security assessments, and secure data centre infrastructure.

11.2 Notwithstanding these measures, no system is entirely impenetrable. we998 cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the security of your we998 account credentials and must notify we998 immediately if you suspect any unauthorised access to your account.

12. Third-Party Links

12.1 The we998 platform does not contain links to third-party websites. This Policy applies only to data collected through the we998 platform and does not govern the data practices of any external parties.

13. Changes to This Policy

13.1 we998 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable law. Material changes will be communicated to registered players by notice on the we998 platform or by email. The date at the top of this Policy indicates when it was last revised.

13.2 Continued use of the we998 platform after notification of a change to this Policy constitutes your acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by we998, please contact the we998 Data Protection team via the 24/7 live chat service on the we998 platform or by email at [email protected]. we998 aims to acknowledge privacy-related correspondence within 48 hours and to resolve substantive requests within 30 days.